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Sep 01

How to Extend Vacation Value with Concierge Services

Mountain Lodge at Telluride offer 5 tips on making the best use of concierge services

Deriving as much value as possible from travel is more important than ever in today's economic climate. Beyond searching for prices, packages and promotions, knowing how to make the best use of a hotel's concierge services may be one of the best-kept secrets around when it comes to getting the most from your next vacation.
Concierge services, once reserved for wealthy and demanding guests, are open to every hotel guest at the Mountain Lodge at Telluride. A good concierge has his or her finger on the pulse of the community and have access to one of the most crucial parts of any vacation: inside information.
The Mountain Lodge offers these tips to making the best use of concierge services.
  • Start before your trip

    Call the concierge in advance of your arrival to start planning. Many concierges will be happy to work with you to arrange any services you need, make reservations or help plan out activities and an agenda for your stay. Mountain Lodge at Telluride even has a virtual concierge service where guests can log on and specify their interests and requests before arrival. Working with the concierge before you leave home can be especially helpful when visiting areas that tend to get booked (think ski resorts or popular beach destinations).
  • Make an activity plan

    A concierge's responsibilities have expanded significantly over the past 20-30 years, says Treacy, and extend far beyond making dinner reservations. Don't be afraid to ask a concierge to help you plan your vacation in detail, day by day. If you're headed on a ski trip, the concierge can suggest activities and places to visit that are in line with your tastes for those days you may not want to ski all day. If you're planning a family vacation, the concierge can map out a plan that holds interest for each member of your family.
  • Create an experience

    A good concierge can suggest not only a good restaurant, but where to sit and what time to arrive at a local eatery to catch the perfect sunset.
  • Communicate

    Don't be shy. The more you ask the concierge and the more information you can share about your needs and desires, the more effective the service will be. Communicating your needs can create the smooth vacation you hope to have.
  • Solve a problem

    Good concierges can solve virtually any problem, and handle seemingly impossible tasks with speed. Whether it's a need for an interpreter, interest in finding a hiking trail with just the right degree in difficulty, resolving a snag in travel plans, or help on finding almost anything, speak up.
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